Frequently Asked Questions

We implement a "First Reserved, First Served" basis. To maximize your chances, we strongly encourage settling your assistance fee in advance to lock in your spot! 🎟️

Ghost Checkouts happen when a website crashes during payment. Your money might get deducted, but the ticket purchase fails.
Note: Bananaqueue is not liable for any issues related to ghost checkouts as this is a platform error. 🙏

No. We can’t guarantee tickets due to high demand, but we always do our best to assist! Our assistance fee is refundable under our policy if we don't secure your ticket, so the risk is low. 👍

Yes, our fee is refundable, EXCEPT in these cases:

• You log in to your account during the sale & get us blocked. 🚫
• We send the payment link/QR, but you fail to pay in time. ⌛
• A "Ghost Checkout" or platform error happens (this is out of our control).
• Someone else gets a ticket for you.

Yes, you can tell us your preference! But we can't promise both, ESPECIALLY THE SECTION. Please be ready to accept any section, as ticket selling is extremely fast-paced! 🏃💨